Shipping policy

Thank you for shopping with Echison. We're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery, and tracking.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is confirmed and payment is verified.

Orders placed on weekends or U.S. national holidays will begin processing on the next business day.

During peak seasons (such as Black Friday, Cyber Monday, or major sales events), processing times may be slightly longer. We appreciate your patience and will keep you updated.

Shipping Rates & Delivery Estimates

We offer the following shipping options within the United States:

Please note:

• Delivery times are estimates provided by our carriers and are not guaranteed.

• Actual delivery may be affected by weather, carrier delays, or other circumstances beyond our control.

• Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow 24–48 hours for tracking information to update after you receive the email. If your tracking hasn't updated within 3 business days, please contact us.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

At this time, we do not ship to:

• P.O. Boxes

• U.S. territories 

• APO/FPO military addresses

• International destinations

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us within 24 hours of placing your order at volmerheike643@gmail.com and we will do our best to correct it before shipment.

If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages:
Once an order is marked as "Delivered" by the carrier, Echison is not responsible for lost or stolen packages. If your package shows as delivered but you cannot find it, please:

1. Check around your property and with neighbors.

2. Contact your local post office or carrier directly.

3. File a claim with the carrier if necessary.

Damaged Packages:
If your order arrives damaged, please contact us within 48 hours of delivery at volmerheike643@gmail.com with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue quickly.

Order Cancellations & Changes

Orders can only be canceled or modified before they are shipped. Once an order has been processed and shipped, we are unable to cancel it.

To request a cancellation, please contact us immediately at volmerheike643@gmail.com with your order number.

Customs, Duties & Taxes

For orders shipped within the United States, no additional customs fees apply. Sales tax is calculated at checkout where applicable.

 

Contact Us

If you have any questions about your order or our shipping policy, please don't hesitate to reach out:

📧 Email: volmerheike643@gmail.com
🕐 Response Time: Within 24–48 business hours

We typically respond to all inquiries within 1 business day.